Legal
Last updated: September 2026
These Terms of Service govern your use of our website and the services we provide. By engaging with North Star, you agree to these terms.
By accessing or using this website and/or engaging North Star Agency ("North Star", "we", "us", "our") for services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site or services.
These terms apply to all visitors, users, and clients. We may update them from time to time; the latest version will always be posted here with an updated date.
North Star provides brand strategy, visual identity, and web design services. Each engagement is defined by a written proposal or statement of work ("SOW") that outlines scope, deliverables, timeline, and fees.
We reserve the right to decline any project. Services are custom-scoped per client — we do not offer fixed packages or off-the-shelf products.
Our standard process follows five phases: Discovery → Strategy → Design → Delivery → Support. The number of revision rounds is defined in the SOW. Additional rounds beyond the agreed scope will be billed at our standard hourly rate.
Client responsibilities include: timely feedback, providing assets and content as agreed, and designating a single point of contact for approvals.
Pricing is custom per project and stated in the SOW. A deposit (typically 50%) is due upon signing; the balance is due upon delivery or per the milestone schedule in the SOW.
Accepted payment methods: bank transfer (Libyan Dinar or USD equivalent). Late payments incur a 1.5% monthly fee. Deposits are non-refundable once work has commenced.
Upon full payment, ownership of final deliverables (logos, brand guidelines, website code, design files) transfers to the client. North Star retains the right to use completed work for portfolio, marketing, and case study purposes unless otherwise agreed in writing.
North Star retains all rights to concepts, sketches, and work not selected as final deliverables. Third-party assets (fonts, stock photos, libraries) are licensed per their respective terms and are not transferred.
Both parties agree to keep confidential all non-public information shared during the engagement (business plans, metrics, strategies, unpublished designs). This obligation survives termination of the agreement.
North Star provides services with reasonable care and skill. We do not warrant specific business outcomes (traffic, sales, brand recognition). Our total liability shall not exceed the fees paid for the engagement.
We are not liable for indirect, incidental, or consequential damages. Clients are responsible for legal compliance of their content and business operations.
Either party may terminate with written notice. Client pays for all work completed up to termination date, plus any non-recoverable third-party costs. North Star may terminate immediately for non-payment or breach.
These terms are governed by the laws of Libya. Disputes shall be resolved through good-faith negotiation; failing that, by the competent courts in Libya.
These terms constitute the entire agreement between the parties. No amendment is valid unless in writing and signed by both parties. If any provision is found unenforceable, the remainder stays in effect.
North Star may assign this agreement in connection with a merger, acquisition, or sale of assets.